When Sanitarium Health Foods decided to upgrade their enterprise Office software from Office 2000 to Office 2007, they approached Forsythes Training to arrange short, targeted training courses for staff across Australia.
Forsythes Training worked with us to develop a training solution tailored to meet our needs, says Dale Williams, Sanitarium’s General Manager Commercial. We needed busy staff to come up to speed with the new software in minimum time, and avoid inundating our service desk with first level support calls.
Forsythes developed two-hour familiarisation courses in Word and Excel, the most commonly used applications at Sanitarium. The pilot was initially attended by IT support and service desk staff for feedback and assessment. The refined courses were then offered on a rotating roster over three instalments in September 2007, Feb 2008 and May 2008, as the new Vista/Office 2007 Standard Operating Environment (SOE) was deployed across Australia and New Zealand. Participants were required to attend at least one of the training sessions before receiving the new SOE.
Forsythes Training successfully co-ordinated and delivered training to over 450 participants at Berkeley Vale, Brisbane, Adelaide and Melbourne. At the end of the project, a total of almost 600 Australian staff will have been trained.
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