Team Leader Step Up Program

Selected units from BSB42015 Certificate IV Leadership and Management


Area of Learning — Team Leader Step Up Program

About this course

Traditional workshop delivery at Forsythes Training or a dedicated event at your workplace, with Student Support Days to provide one on one guidance.


Forsythes Training in conjunction with industry has designed a step up program specifically designed to introduce the roles and responsibilities of being a team leader.

Often industry promotes the best technical or trades person to a team leader position without investing in their people management skills.

The following course is designed to develop the key components of leading a team

  • Delegation, time management
  • Leadership styles
  • Communication and workplace relationships
  • Teamwork and organisational goals

The training program can be employer specific and incorporate processes and documents specific to that organisation. The learning outcomes are competency based so successful completion can result is obtaining five units of competency that can be direct credited towards the Certificate IV in Leadership and Management.

In tray Activities

This is primarily a planning task and incorporates a range of activities that need to be completed during the course and time allocated.

They form part of the assessment. Some activities require more work than others and you will need to plan the completion of these activities.

This involves Knowledge Questions, Case Studies and the development of Business documentation.

Knowledge Questions – designed to ensure participants have a solid understanding of the underpinning knowledge of management principles required for this level of application in the workplace.

Role Plays

A role-play exercise is an assessment activity in which participants act out an imaginary scenario that closely mirrors a situation that could occur in the job they have applied for. There are four (4) Role Plays in this program that address the following areas;

  • Coaching
  • Mentoring
  • Brief performance discussion
  • Conflict Role Play

Management Interviews – Participate in a Management Interview where you will be required to provide specific examples of how you showed leadership in your workplace.

For further information on Step Up Supervisor training, please contact our office on 02 4708 9542 or email training@forsythestraining.com.au.

Publicly Scheduled Programs

Newcastle Training Dates

Unit of Competency Date
BSBWOR404 Develop Work Priorities 18-Dec-2020
BSBLDR401 Communicate effectively as a workplace leader 21-Jan-2021
BSBMGT401 Show Leadership in the Workplace 19-Feb-2021
BSBLDR403 Lead team effectiveness 22-Mar-2021
BSBLDR402 Lead effective workplace relationships  22-Apr-2021 & 13-May-2021

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Student Information Handbook

Forsythes Training recommends that you access our Student Information Handbook.

The Student Information Handbook provides you with information about Forsythes Training and covers the following areas:

  • Student registration process including our refund policy and course cost information
  • Student Induction
  • Student records and information
  • The assessment process and policies
  • Rights, responsibilities and standards

  • Student Feedback
  • Recognised Prior Learning (RPL), Recognised Current Competency (RCC), Direct Credit Transfer (DCT)
  • Appeals Process
  • WHS Policies and Procedures
  • Forsythes Training Guarantee

Student Information Handbook

If there is anything in the handbook where you require further clarification, please do not hesitate to call Forsythes Training on 02 4708 9593 and one of our friendly team members will be more than happy to assist you.

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Forsythes Training is an established, trusted, quality training provider with an extensive list of corporate clients and individuals who have attended our training courses over the last twenty years in a variety of learning areas: