Outlook 2013/2016 Intermediate

This course has been mapped against the learning outcomes and performance criteria for the Unit of Competency BSBITU213 Use digital technologies to communicate remotely from the Certificate II in Business.


Area of Learning — Outlook 2013/2016 Intermediate

About this course

Successful completion of this course and the required assessments leads to a Statement of Attainment.


Microsoft Outlook 2016 - Level 2 assumes some knowledge of the software and it would be beneficial to have a general understanding of personal computers and the Windows operating system environment.

General Description

The skills and knowledge acquired in Microsoft Outlook 2013/2016 – Level 2 are sufficient to be able to manage and organise your e-mail, schedule meetings with colleagues, manage your contact information, create task requests for others to perform and much more.

Learning Outcomes

At the completion of this course you should be able to:

  • effectively edit email messages
  • organise and work with mail folders and use quick steps
  • use the search facilities to locate messages and other Outlook items
  • work with message views
  • create and work with colour categories
  • create and use rules to manage your email messages
  • use many Outlook features as you work with email messages
  • schedule appointments and events in your calendar
  • schedule meetings using Outlook
  • monitor and manage your contacts within Outlook
  • create and work with task requests

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