About this course
Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
This unit applies to frontline managers, including team leaders and supervisors, who have responsibility for seeing that a customer service system and customer service standards are implemented.
The Student Information Handbook provides you with information about Forsythes Training and covers the following areas:
- Welcome
- Company profile
- Student registration process including our refund policy and course cost information
- Student Induction
- Student records and information
- The assessment process and policies
- Rights, responsibilities and standards
- Student Feedback
- Recognised Prior Learning (RPL), Recognised Current Competency (RCC), Direct Credit Transfer (DCT)
- Appeals Process
- WHS Policies and Procedures
- Forsythes Training Guarantee
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