About this course
Complete this course online or face-to-face either at our Newcastle classroom or dedicated events across NSW.
Experts agree that emotional intelligence is a key requirement for successful leaders and managers and it is lacking in many Australian workplaces.
Emotional intelligence is the ability to be self-aware and to self-regulate. Emotionally intelligent leaders and managers know their strengths and challenges and how to achieve outcomes. Just like IQ is a measure of intelligence, Emotional Quotient (EQ) is a way to measure how well you interact with people. The more EQ the better a leader is able to recognise emotions in themselves and others, and how they manage these emotional states to motivate and have better relationships.
Course Outline
- What is EQ
- Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
- Understand, use and manage your emotions.
- Complete 16 personalites profiling tool
- Effectively communicate with others verbally and non verbally.
- Relate emotional intelligence to the workplace.
- Balance optimism and pessimism.
- Manage others more effectively.
- YourPerosnal Development Plan
Consider these stats
- EQ skills add 390% incremental profit; while high analytical reasoning contributes only 50% more incremental profit.
- EQ is responsible for 58% of performance in ALL types of jobs.
- 90% of top performers have high EQ.
- People with high EQ make $29,000 more annually than their low EQ counterparts.
We aren’t born with EQ but it can be taught.
Latest Courses
Student Handbook
(0.00)
