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About This Course
This two day highly practical workshop provides four key areas of supervisor/leadership skills.
- Skills and behaviours behind effective leadership
- Effective communication
- Effective decision making
- Situational and self awareness
Participants will have the opportunity to reflect on their own styles of leadership, complete a self-reflection and SWOT exercise, practice difficult conversations and identify their own personal triggers to help build an individual self development plan.
This workshop is ideal for those commencing a supervising position, or needing a refresher on their leadership skills.
Course Content
- 1. Introduction
- 2. Leadership and Management
- Getting the Blend Right
- What are the Qualities of Effective Leaders?
- Transition to an Effective Leader
- Lead With Emotional Intelligence
- Emotions and Leadership
- Power and Leadership
- 3. Strategy and Planning
- Setting the Vision
- Operational Planning
- 4. Leading a Team
- Your Team
- Engaging the Team
- Motivation
- Capability Development
- 5. Communication
- The Big Three Skills – Listening, Questioning & Feedback
- Different Communications styles
- Assertiveness
- Building Relationships
- 6. Managing Performance
- Performance Problems
- The Accountability Dial
- Performance Discussions
- Conflict Resolution
- Levels of Conflict
- 7. Problem Solving and Decision Making
- When to Involve the Team
- The Seven-Step Problem Solving Process
- Decision Making
- Group Decision Making Process
- 8. My Leadership Commitment
