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Learn how to discover the causes of conflict, how your behaviour may impact others and learn strategies to deal with difficult people.
Area of Learning — Conflict Resolution & Handling Difficult People
Conflict is part of our interactions particularly in the workplace. You can learn to effectively deal with challenging situations and difficult people maintaining a professional approach.
This course will provide the tools necessary to lessen the costs of conflict using effective communication and gain the confidence to deal with having difficult conversations.
This course is suitable for anyone who deals with people in their day-to-day work.
Forsythes Training is an established, trusted, quality training provider with an extensive list of corporate clients and individuals who have attended our training courses over the last twenty years in a variety of learning areas: