About this course
Conflict is part of our interactions particularly in the workplace. You can learn to effectively deal with challenging situations and difficult people maintaining a professional approach.
This course will provide the tools necessary to lessen the costs of conflict using effective communication and gain the confidence to deal with having difficult conversations.
Who should attend
This course is suitable for anyone who deals with people in their day-to-day work.
- Supervisors, Frontline managers, Training managers
- Help desk supervisors, Administration staff
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