Associated Non Technical Skills – ANTS

Course Outline

1/ Effective Communication for Leaders

Skills for effective Communicators (Brainstorm)
The effect of perceptions and filters on the communication process
Three activities that allow the participants to focus of effective communication processes and barriers to effective communication with team members (Group and individual activities)
Effective Delegation for leaders

2/ Leadership

Identifying the Skills and behaviours of effective Leaders (Team Activity)
Identifying barriers for effective Leadership (Team Activity and presentation)
Four styles of leadership (Situational Leadership)
Mentoring Staff
Role play using the “4 I’s” approach when dealing with performance and conduct issues
Role play on mentoring staff.

3/ Teamwork/Decision Making

Team building activities (group and team activities)
Identifying the advantages and disadvantages that teams bring to the organisation(Team activity and presentation)
Stages of team development
Coaching role play (Individual activities)
Team Decision making activity (Teams)

4/ Situational Awareness

What is situational awareness
Strategies to improve situational awareness
Quick videos to demonstrate the concept
Situational Awareness Case Study/Video

5/ Conflict

Understanding Conflict and strategies to deal more effectively with conflict
Group activity in relation to the DISC theory (enables participants to understand the strengths and limitations of their behaviour within the workplace and how better to communicate and supervise others in the workplace

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Student Handbook

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Associated Non Technical Skills – ANTS

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Course Outline

1/ Effective Communication for Leaders

2/ Leadership

3/ Teamwork/Decision Making

4/ Situational Awareness

5/ Conflict

Now its the time ... Take the leap and get qualified

Student Information Handbook

Student Handbook

Course Details

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