Advanced Interpersonal Communication

Our course touches on the organisation itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship.


Area of Learning — Advanced Interpersonal Communication

About this course

The program is designed for a multi-faceted audience as it examines internal organisational communications (to subordinate, to colleague, to manager) and external communications (to customer, to vendor) as well as examining the elements of organisational culture.

The course builds on Assertiveness techniques and helps you understand the impact of your tone, body language and content and the tools and techniques necessary to refine your communication in the different contexts mentioned above.

The course is of benefit to a wide audience. It presupposes that a person understands the concept of assertiveness and can assert themselves. Any individual who would like to refine their communication skills particularly anyone in a position of leadership or authority within an organisation will benefit.


Participants who wish to receive a Statement of Attainment can choose to complete a post course assessment. Upon successful completion of the assessment they will be eligible to receive a statement of attainment for the BSBLDR402 Lead effective workplace relationships unit of competency.

Course Outline

Element 1: Collect, analyse and communicate information and ideas

  • Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
  • Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
  • Implement consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
  • Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
  • Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

Element 2: Develop trust and confidence

  • Treat all internal and external contacts with integrity, respect and empathy
  • Use the organisation’s social, ethical and business standards to develop and maintain effective relationships
  • Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
  • Adjust interpersonal styles and methods to meet organisation’s social and cultural environment
  • Encourage other members of the work team to follow examples set, according to organisation’s policies and procedures

Element 3: Develop and maintain networks and relationships

  • Use networks to identify and build relationships
  • Use networks and other work relationships to provide identifiable benefits for the team and organisation

Element 4: Manage difficulties into positive outcomes

  • Identify and analyse difficulties, and take action to rectify the situation within the requirements of the organisation and relevant legislation
  • Guide and support colleagues to resolve work difficulties
  • Regularly review and improve workplace outcomes in consultation with relevant personnel
  • Manage poor work performance within the organisation’s processes
  • Manage conflict constructively within the organisation’s processes

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Learning Outcomes

At the end of the training participants will be able to:

  • Understand themselves better to enhance behavioural change necessary to be an effective communicator
  • Utilise skills learnt to minimise conflict and resentments, both in oneself or the party being communicated to
  • Utilise strategies to help accomplish greater finesse in relationships through communication

Business benefits include:

  • Minimised friction caused by miscommunication or lack of empathy
  • Consequent increase in respect and motivation for the communicator
  • Saves the time of others by better time boundaries
  • Consequent lift in productivity through more effective communications

Student Information Handbook

Student Handbook

Forsythes Training recommends that you access our Student Information Handbook. If there is anything in the handbook where you require further clarification, please do not hesitate to call Forsythes Training on 02 4708 9593 and one of our friendly team members will be more than happy to assist you.


The Student Information Handbook provides you with information about Forsythes Training and covers the following areas:

  • Welcome
  • Company profile
  • Student registration process including our refund policy and course cost information
  • Student Induction
  • Student records and information
  • The assessment process and policies

  • Rights, responsibilities and standards
  • Student Feedback
  • Recognised Prior Learning (RPL), Recognised Current Competency (RCC), Direct Credit Transfer (DCT)
  • Appeals Process
  • WHS Policies and Procedures
  • Forsythes Training Guarantee

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Discover our areas of learning.

Forsythes Training is an established, trusted, quality training provider with an extensive list of corporate clients and individuals who have attended our training courses over the last twenty years in a variety of learning areas: