|Dates for next course:||19-Aug-2019 , 23-Sep-2019 , 25-Oct-2019 , 29-Nov-2019 , 13-Dec-2019|
|Training Location:||9 Denison St, Newcastle West|
|Course Fee:||$520.00 This course is GST free|
This course teaches participants how to develop effective communications skills that build positive interactions with others. The program is designed for a multi-faceted audience as it examines internal organisational communications (to subordinate, to colleague, to manager) and external communications (to customer, to vendor) as well as examining the elements of organisational culture.
The course builds on Assertiveness techniques and helps you understand the impact of your tone, body language and content and the tools and techniques necessary to refine your communication in the different contexts mentioned above.
Note: Participants who wish to receive a Statement of Attainment can choose to complete a post course assessment. Upon successful completion of the assessment they will be eligible to receive a statement of attainment for the BSBLDR402 Lead effective workplace relationships unit of competency.
The course is of benefit to a wide audience. It presupposes that a person understands the concept of assertiveness and can assert themselves. Any individual who would like to refine their communication skills particularly anyone in a position of leadership or authority within an organisation will benefit.