About this course
The program is designed for a multi-faceted audience as it examines internal organisational communications (to subordinate, to colleague, to manager) and external communications (to customer, to vendor) as well as examining the elements of organisational culture.
The course builds on Assertiveness techniques and helps you understand the impact of your tone, body language and content and the tools and techniques necessary to refine your communication in the different contexts mentioned above.
The course is of benefit to a wide audience. It presupposes that a person understands the concept of assertiveness and can assert themselves. Any individual who would like to refine their communication skills particularly anyone in a position of leadership or authority within an organisation will benefit.
Learning Outcomes
At the end of the training participants will be able to:
Business benefits include:
The Student Information Handbook provides you with information about Forsythes Training and covers the following areas:
- Welcome
- Company profile
- Student registration process including our refund policy and course cost information
- Student Induction
- Student records and information
- The assessment process and policies
- Rights, responsibilities and standards
- Student Feedback
- Recognised Prior Learning (RPL), Recognised Current Competency (RCC), Direct Credit Transfer (DCT)
- Appeals Process
- WHS Policies and Procedures
- Forsythes Training Guarantee
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