Ross Grace – Accredited Trainer/Assessor

Ross demonstrates a level of high credibility and ability to develop rapport and deliver training from leading hand, supervisor to corporate level. He incorporates examples from his practical experience with industrial Relations, OHS, risk management and change management in public and private sectors into the training programs to further enhance the learning experience and contextualise the training for participants.

  • 25 Years in Law Enforcement and training
  • Tertiary qualifications in management, OHS, risk management, human resources, change management
  • Certificate IV in Frontline Management, Diploma of Management, Advanced Diploma Management
  • Diploma in Security and Risk Management
  • TAE40110 Certificate IV in Training and Assessment
  • Diploma of Government (Investigation)
  • Graduate Certificate in Applied Management
  • Accredited Human Synergistics Practitioner
  • Certified Facilitator of DISC Personality Indicator
  • Lego Serious play facilitator
  • Accredited Coach

Ross’s qualifications are supported by a wealth of workplace experience in the following roles:

  • Police Hostage Negotiator dealing with High Risk Policing Incidents requiring high levels of communication techniques and problem solving
  • Project Manager for Corporate Change within the NSW Police Service
  • Task Force Commander of Multi Agency Groups including Australian Federal Police, Australian Customs, NSW Crime Commission and Interpol
  • Leadership and Performance Management of large numbers of staff within Police Commands
  • Working with diverse stakeholder groups in addressing policing and community problems and customer complaints

As a Trainer and Facilitator Ross has provided training in the areas of Management, Effective Communication, Conflict Management and Customer service to such organisations as:

  • Mining Sector - Glencore, BHP, Yancoal
  • ARTC
  • Power Generation - Origin Energy, Delta
  • State Training Services
  • Maitland Council, Wyong Council
  • Pacific National Rail
  • Queensland Rail

Ross is an active member of a number of industry associations including:

  • Member of the International Association For Conflict Management
  • Member of Australian Human Resources Institute
  • Independent Member of Lake Macquarie City Council Code of Conduct Committee