Emotional Intelligence

Next Course Dates 30-Oct-2017, 21-Nov-2017, 05-Feb-2018, 19-Mar-2018, 14-May-2018, 16-Jul-2018
Training Location 9 Denison St, Newcastle West
Training Format Workshop/Classroom
Duration 1 Day
Course Fee $550.00

Our Emotional Intelligence short course describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behaviour.

Outline

The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

Workshop Objectives

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions.
  • One on one coaching & feedback on Individual Human Synergistics LSI 1
  • Verbally communicate with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.
  • Balance optimism and pessimism.
  • Effectively impact others

Course Overview

Module One: Getting Started and Measuring YOUR Emotional Intelligence

  • Workshop Objectives
  • Human Synergistics LSI 1 self assessment
  • One on one Coaching and debrief
  • Personal action plan

Module Two: What is Emotional Intelligence?

  • Self-Management
  • Self-Awareness
  • Self-Regulation
  • Self-Motivation
  • Empathy
  • Case Study
  • Module Two: Review Questions

Module Three: Skills in Emotional Intelligence

  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions
  • Case Study
  • Module Three: Review Questions

Module Four: Verbal Communication Skills

  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity
  • Case Study
  • Module Four: Review Questions

Module Five: Non-Verbal Communication Skills

  • Body Language
  • It’s Not What You Say, It’s How You Say It
  • Case Study
  • Module Five: Review Questions

Module Six: Social Management and Responsibility

  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language
  • Case Study
  • Module Six: Review Questions

Module Seven: Tools to Regulate Your Emotions

  • Seeing the Other Side
  • Self-Management and Self-Awareness
  • Giving in Without Giving Up
  • Case Study
  • Module Seven: Review Questions

Module Eight: Gaining Control

  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together
  • Case Study
  • Module Eight: Review Questions

Module Nine: Business Practices (I)

  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively
  • Case Study
  • Module Nine: Review Questions

Module Ten: Business Practices (II)

  • Optimism
  • Pessimism
  • The Balance Between Optimism and Pessimism
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Making an Impact

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise

Student Information Handbook

Forsythes Training recommends that you access our Student Information Handbook click here to access.

The Student Information Handbook provides you with information about Forsythes Training and covers the following areas:

  • Welcome
  • Company profile
  • Student registration process including our refund policy and course cost information
  • Student Induction
  • Student records and information
  • The assessment process and policies
  • Rights, responsibilities and standards
  • Student Feedback
  • Recognised Prior Learning (RPL), Recognised Current Competency (RCC), Direct Credit Transfer (DCT)
  • Appeals Process
  • WHS Policies and Procedures
  • Forsythes Training Guarantee

If there is anything in the handbook where you require further clarification, please do not hesitate to call Forsythes Training on 02 4922 0122 and one of our friendly team members will be more than happy to assist you.

Forsythes Training provides instructor led computer training on the Microsoft Office and Adobe range of applications. We service Sydney, Newcastle, the Hunter Valley, Lake Macquarie, Central and Northern Coasts of New South Wales (NSW) Australia. With our mobile training room we can provide a range of courses on-site at your premises.

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