SIR30216 Certificate III in Retail

Nationally Recognised Qualification in Retail. Course delivered by specialist accredited trainers.

The course is ideal for those currently working in the Retail industry. They participant must be already be working in the industry part time and seek formal recognition of their existing skills and knowledge.

Identified units of competency can be selected as part of a pre-employment program. Please speak with the Forsythes compliance team to discuss unit selection.

Forsythes Training runs this qualification in a workshop/classroom format for dedicated events only, please contact our office to discuss.

Training Format Blended workshops and on job assessments
Course Fee $4,000.00 This course is GST free
Duration Maximum Twelve Months

We can come to you.
This course can be conducted on your site. Please contact us for details.

Ideal for participants wanting to obtain recognition of current skills and knowledge or gain a qualification whilst working in the retail industry. Study while working and access our online interactive learning materials or attend our Student Support Days.

What is the SIR30216 Certificate III in Retail qualification?

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Qualification Rules

This qualification is made up of 13 units of competence, consisting of 8 core units and 5 elective units.

Unit and code Unit Type
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRWHS002 Contribute to workplace health and safety
SIRXRSK001 Identify and respond to security risk
SIRXCEG001 Engage the customer Core
SIRXSLS001 Sell to the retail customer Core
SIRXCEG002 Assist with customer difficulties Core
SIRXCEG003 Build customer relationships and loyalty Core
SIRXHWB001 Maintain personal health and well being Elective
CHCDIV001 Work with diverse people Elective
SIRRINV001 Receive and handle retail stock Elective
BSBWOR301 Organise personal work priorities and development Elective
SIRRME003 Coordinate visual merchandising activities Elective

The Forsythes assessment strategy for this course is a dynamic process designed to ensure participants have a range of opportunities to demonstrate their understanding and application of the key management concepts of the course. The key focus is that the assessment is realistic to workplace application.

For further information on Retail training, please contact our office on 02 4922 0122 or email

Forsythes Student Information Handbook click here to access.

The Student Information Handbook covers the following topics:

  • Welcome
  • Company profile
  • Student registration process
  • Student Induction
  • Student records and information
  • The assessment process and policies
  • Rights, responsibilities and standards
  • Student Feedback
  • Recognised Prior Learning (RPL), Recognised Current Competency (RCC), Direct Credit Transfer (DCT)
  • Appeals Process
  • WHS Policies and Procedures
  • Forsythes Training Guarantee

Forsythes Training provides instructor led computer training on the Microsoft Office and Adobe range of applications. We service Sydney, Newcastle, the Hunter Valley, Lake Macquarie, Central and Northern Coasts of New South Wales (NSW) Australia.With our mobile training room we can provide a range of courses on-site at your premises.

Course Bookings

Book your Course Online

Course Booking Form (PDF)

Course Booking Form (Word)


Further Course Information

Find out more!


Our Courses

Nationally Recognised Qualifications

Desktop Applications

Short Courses