ITIL® v3 Foundation Certificate in IT Service Management Course & Exam
Learn about the international standard for IT Service Management (ITSM) and earn an internationlly
recognised ITIL Foundation Certificate in 3 days! This course is specifically designed for anyone
working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL training
teaches essentials of IT Infrastructure Library (ITIL) and helps you to understand how your
organisation can benefit significantly by applying the ITIL principles to your work environment.
Important Note: ITIL Fundamentals Foundation Certification Training Course pricing includes the ITIL
Foundation Certificate Exam at the end of the 3rd day of the course.
After completing this ITIL training course, students will understand the concepts of how to manage
and deliver an IT Service which is tailored to meet the needs of the business, using best practice
as a guide. This will be achieved by developing an understanding of how all of the departments
and sections within the IT organisation, work together to deliver the service. This includes
activities such as Change Management, Availability Management and Root Cause Analysis.
There are no pre-requisites for this ITIL training course, however it is assumed that course
participants are working or have worked in an IT Service environment or equivalent. This course
is a pre-requisite for the Practitioners Certificates and the Managers Certificate in IT Service
Continual Service Improvement
- The history and philosophy of ITIL and IT Service Management
- Understanding services and the business context of IT
- Process theory and development
- Key Definitions and Terminology of the ITIL model
- The IT Service Lifecycle Model – covering the principles, activities, models and goals of each of the five
stages in the Lifecycle Model and the Processes related to these stages:
- Request Fulfillment
- Problem Management
- Access Management
- Service Strategy
- Service Portfolio Management
- Demand Management
- Financial Management
- Service Design
- Service Level Management
- Service Catalogue Management
- Availability Management
- Information Security Management
- Supplier Management
- Capacity Management
- IT Service Continuity Management
- Service Transition
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Operation
- Event Management
The interaction between these lifecycles, processes and also other IT management models
The technology implications of ITIL and selecting appropriate software.
Advice, recommendations and discussion on how to make use of ITIL and how to apply it in an organisation.
ITIL® is a Registered Trade Mark of the Cabinet Office.
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We service Sydney, Newcastle, the Hunter Valley, Lake Macquarie, Central and Northern Coasts of New South Wales (NSW) Australia.With our mobile training room we can provide a range of courses on-site at your premises.