Conflict Resolution
| Course start date: | 24-Jul-2013, 14-Aug-2013, 21-Nov-2013 |
| Training Location | 9 Denison St, Newcastle West |
| Training Format: | Classroom |
| Duration: | 1 Day |
| Price: | $495.00 |
Overview
Conflict, like toxic waste, is produced in abundance throughout organisations and then hasty efforts are made to bury it.
Unfortunately, conflict has a way of seeping back and damaging the quality of your work experience and productivity of your organisation.
Through this workshop, you will begin to both demystify and better manage everyday disputes, in order to resolve problems
without damaging relationships. Your success will be measured in your improved ability to constructively manage the
conflicts in which you are involved, as well as helping to mediate disputes for others.
While no sane person loves conflict, after this class it should look more like an opportunity than a plague.
Who Should Attend
Employees who aspire to have productive, versus destructive, disputes within their organisations will benefit from this
training. The workshop is especially helpful for people who must work collaboratively with co-workers. Anyone can gain
new insights for navigating through workplace conflict.
Course Outline
Lesson 1: Recognising Conflict
- 1. Identify your personal reaction to conflict
Conflict
Communication styles
Methods of expression
Approaches to conflict
The five approaches to conflict
- 2. Develop a healthy attitude toward conflict
- 3. Assess the situation
Constructive behavior
Harassment
Types of harassment
- 4. Avoid conflict escalation
Conflict escalation
Factors that de-escalate conflicts
Lesson 2: Responding to conflict
- 5. Actively Listen
Paraphrase
Open ended questions
Clarifying questions
- 6.Communicate effectively
Tone
Tone variables
Nonverbal communication
Potential communications problems
- 7. Respond to negative tactics
Negative tactics
Lesson 3: Resolving conflict
- 8. Identifying the source of the conflict
- 9. Determine the best solution
Solution
Brainstorming
Types of brainstorming
- 10. Implement the solution
Action plan
Forsythes Training provides instructor led computer training on the Microsoft Office and Adobe range of applications.
We service Newcastle, the Hunter Valley, Lake Macquarie and the Central and Northern Coasts of New South Wales (NSW) Australia.With our mobile training room we can provide a range of courses on-site at your premises.
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