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Advanced Interpersonal Communication
BSBWOR401A Establish effective workplace relationships
  
| Dates for next course: | 23-May-13, 17-Jul-13, 18-Sep-13 and 20-Nov-13 |
| Training Location | 9 Denison St, Newcastle West |
| Training Format: | Classroom |
| Duration: | 1 Day |
| Price: | $495.00 This course is GST free |
Overview
In this course, students will learn how to develop effective communications skills that build positive interactions with others.
Note: Participants who successfully complete a post course assessment will receive a statement
of attainment from the Certificate IV in Frontline Management.
The concepts taught in the course map to the elective unit ,
from Certificate IV in Frontline Management.
Course Outline
Lesson 1: Communication styles and methods
- Communication styles
- Identifying primary communication styles
- Identifying secondary communication styles
- Verbal and nonverbal communication
- Using verbal communication
- Using nonverbal methods
Lesson 2: First impression and building rapport
- The importance of first impressions
- Identifying elements of a first impression
- Communicating to build rapport
- Building rapport
- Establishing credibility
- Building positive relationships
- Asking questions
Lesson 3: Building relationships through feedback
- The importance of providing feedback
- Using paraphrasing
- Providing feedback
- Providing positive feedback
- Providing constructive feedback
Lesson 4: Supervisors
- Understanding supervisor styles
- Handling ineffective supervisors
- Promoting an idea
- Handling human resource issues
- Negotiating a raise
- Handling resignation
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Lesson 5: Colleagues and subordinates
- Communicating with colleagues
- Responding to a colleague's idea
- Communicating with subordinates
- Refusing a subordinate's request
- Handling dismissal
Lesson 6: Customers and vendors
- Communicating with customers
- Responding to complaints
- Communicating with vendors
- Rejecting a vendor's proposal
- Complaining to a vendor
Lesson 7: Organizational culture
- Understanding organizational cultures
- Adjusting to the culture
- Discussing elements of organizational culture
- Identifying organizational culture
- Cultural networks
- Using cultural networks
- Discussing roles in cultural networks
- Managing physical culture
- Arranging meeting space
- Managing emotional culture
- Using positive language
- Encouraging initiative
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Forsythes Student Information Handbook can be accessed at:
http://www.forsythestraining.com.au/
The Student Information Handbook covers the following topics:
- Welcome
- Company profile
- Student registration process
- Student Induction
- Student records and information
- The assessment process and policies
- Rights, responsibilities and standards
- Student Feedback
- Recognised Prior Learning (RPL), Recognised Current Competency (RCC), Direct Credit Transfer (DCT)
- Appeals Process
- WHS Policies and Procedures
Forsythes Training provides instructor led computer training on the Microsoft Office and Adobe range of applications.
We service Newcastle, the Hunter Valley, Lake Macquarie and the Central and Northern Coasts of New South Wales (NSW) Australia.With our mobile training room we can provide a range of courses on-site at your premises.
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