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MS2261 Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems

     

Please Note: Dates are for courses conducted by our training partner in Sydney. Newcastle based training dates available on request
Walk-In Week starting:	Call 02 4969-0690 for the next course date
Training Format:	Walk-In™
Duration:	3 Days
Price:	$1,800.00

Overview

This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. This is the first course in the Microsoft Certified Desktop Support Technician curriculum.

Prerequisites

Before attending this course, students should have:

• Basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP.
• A basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer.
• Basic understanding of core operating system technologies including installation and configuration.
• A basic understanding of hardware components and their functions.
• A basic understanding of the major desktop components and interfaces, and their functions.
• A basic understanding of TCP/IP settings.
• How to use command-line utilities to manage the operating system.
• A basic understanding of technologies that are available for establishing Internet connectivity

Course Outline

Module 1: Introduction to Supporting Users The Desktop Support Technician The Windows Desktop Operating Systems Tools for Troubleshooting Windows Desktop Operating Systems Module 2: Resolving Installation Issues Preparing for Installation Preparing the Hard Disk for Installation How the Installation Process Works Troubleshooting an Attended Installation Troubleshooting an Upgrade Troubleshooting an Unattended Installation Troubleshooting the Boot Process Module 3: Resolving Desktop Management Issues Troubleshooting Logon Troubleshooting User Configuration Troubleshooting Multilingual Configuration Troubleshooting Security and Local Policy Settings Troubleshooting System Performance Resolving Desktop Management Issues Module 4: Resolving File and Folder Issues Managing Files and Folders Troubleshooting Access to Files and Folders Troubleshooting Access to Shared Files and Folders Troubleshooting Access to Offline Files

Module 5: Resolving Hardware Issues Managing Drivers Troubleshooting Storage Devices Troubleshooting Display Devices Troubleshooting Import and Output (I/O) Devices Troubleshooting Advanced Configuration and Power Interface (ACPI) Module 6: Resolving Print Issues Installing Local and Network Printers Troubleshooting Printer Drivers Troubleshooting Printers and Print Jobs Auditing Printers Module 7: Resolving Network Connectivity Issues Applying the OSI Model Managing Computer Addressing Managing Name Resolution Troubleshooting Remote Connection Issues

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Prices, specifications and course content subject to change until booking confirmed
For further information or to make a course booking call (02) 4969-0690