MS2261 Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems
|Please Note: Dates are for courses conducted by our training partner in Sydney. Newcastle based training dates available on request|
|Walk-In Week starting:||Call 02 4969-0690 for the next course date|
This three-day instructor led course is to provide individuals who are new to Microsoft Windows
XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running
Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a
workgroup environment. This is an introductory course designed to provide an overview of operating system
concepts and how to troubleshoot Windows XP. This is the first course in the Microsoft Certified Desktop
Support Technician curriculum.
Before attending this course, students should have:
- Basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP.
- A basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer.
- Basic understanding of core operating system technologies including installation and configuration.
- A basic understanding of hardware components and their functions.
- A basic understanding of the major desktop components and interfaces, and their functions.
- A basic understanding of TCP/IP settings.
- How to use command-line utilities to manage the operating system.
- A basic understanding of technologies that are available for establishing Internet connectivity
Module 1: Introduction to Supporting Users
Module 2: Resolving Installation Issues
- The Desktop Support Technician
- The Windows Desktop Operating Systems
- Tools for Troubleshooting Windows Desktop Operating Systems
Module 3: Resolving Desktop Management Issues
- Preparing for Installation
- Preparing the Hard Disk for Installation
- How the Installation Process Works
- Troubleshooting an Attended Installation
- Troubleshooting an Upgrade
- Troubleshooting an Unattended Installation
- Troubleshooting the Boot Process
Module 4: Resolving File and Folder Issues
- Troubleshooting Logon
- Troubleshooting User Configuration
- Troubleshooting Multilingual Configuration
- Troubleshooting Security and Local Policy Settings
- Troubleshooting System Performance
- Resolving Desktop Management Issues
- Managing Files and Folders
- Troubleshooting Access to Files and Folders
- Troubleshooting Access to Shared Files and Folders
- Troubleshooting Access to Offline Files
Module 5: Resolving Hardware Issues
Module 6: Resolving Print Issues
- Managing Drivers
- Troubleshooting Storage Devices
- Troubleshooting Display Devices
- Troubleshooting Import and Output (I/O) Devices
- Troubleshooting Advanced Configuration and Power Interface (ACPI)
Module 7: Resolving Network Connectivity Issues
- Installing Local and Network Printers
- Troubleshooting Printer Drivers
- Troubleshooting Printers and Print Jobs
- Auditing Printers
- Applying the OSI Model
- Managing Computer Addressing
- Managing Name Resolution
- Troubleshooting Remote Connection Issues
|Forsythes Training provides instructor led computer training on the Microsoft Office and Adobe range of applications.|
We service Sydney, Newcastle, the Hunter Valley, Lake Macquarie, Central and Northern Coasts of New South Wales (NSW) Australia.With our mobile training room we can provide a range of courses on-site at your premises.