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Case Studies
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Ravensworth Surface Operations
Darren Meyer, Maintenance Planning Superintendent
"Ravensworth Operations has had 10 employees complete the FLM course with Forsythes Training
over the past 18 months and of all their training facilitators we were fortune it enough to have
Ross Grace Present this content. I can say on behalf of all our team that Ross has an excellent
style in presenting and more than enough life skills and depth to cover all aspects of FLM training.
For us his passion to ensure all his class completed their assessments and apply this to the
workplace with some continuity was exactly what we were looking for. Would recommend FLM with
Forsythes and Ross to anyone thinking of this training..."
www.xstratacoalravensworth.com.au
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Greater Building Society
Catherine Huff, Senior L&D Consultant
"Forsythes Training delivered a contextualised training program
Certificate III and Certificate IV in Business Administration. The rollout
consisted of four programs with 16 employees attending Certificate III & 17
attending Certificate IV. The target audience were primarily Head Office employees
with a mix of both government funded Existing Worker Trainees and non funded participants.
The dedicated training program was customised to include the use of Greater processes and
documentation as part of the learning. Business areas covered include Customer Service Best
Practice Principles, Administration & Document Development, Project Management philosophy/Approval
processes, OHS Policies and Risk assessment. The training programs involves workshop facilitation,
trainee support, mentoring and monitoring. All assessments and course content was contextualised
to ensure relevance to the target group and the program was designed to offer professional
development opportunities to all administration staff at the Greater. The program was designed
with an emphasis on computer and business admin skills (including use of Microsoft Office
applications - Word, PowerPoint, Excel, Outlook, Publisher, Project ), to support the growth
and the MS Office 2007 Transition. The programs are delivered over twelve months, with
participants completing assessment tasks directly related to their roles within their
individual business needs.
The feedback from the participants has been extremely positive as skill development has been
evident throughout the business units.
Forsythes also trained the Greater Head Office staff in the office upgrade which was
conducted with approx 160 staff in the office 2007 transition course over 12 days. Training was
conducted at the Greater over April/May 2011 with three hour sessions on the new interface of
Office 2007. Users were provided with hands on facilitator lead training, complemented with post
course E-learning. Greater IT help desk was impressed with the fact that users had little need to
call and log support calls as the roll out was implemented across the business with ease of
interruption."
www.greater.com.au
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McDonald Jones Homes
Bill McDonald
McDonald Jones Homes (NSW’s number 1 Project Home Builder) and Forsythes Training commenced a
Certificate IV Frontline Management training program for their site building supervisors.
The program was designed in conjunction with April Kidd (Human Resources Manager) and the
management team at McDonald Jones and involved key subject matter experts from within
the company.
The program was established by McDonald Jones too improve the
company’s overall management and leadership skills.
The program included innovative ideas such as;
- The Director and one of the founders of McDonald Jones Homes - Bill McDonald opened
the training program outlining the future growth & direction of the company and
the role the construction supervisors have in ensuring the success of the business.
- Subject matter experts such as April Kidd Human Resources Manager spoke about workplace
relations, Steve Sweeney-Ryan OH &S Manager spoke about Risk management & OH&S Policies.
Sharon Davies State Customer Service Manager outlined the customer service charter for McDonald Jones
Homes and the focus for McDonald Jones on providing an exceptional customer experience
- Forsythes Trainer and Assessor Ross Grace and Account Manager Julie Carroll visited McDonald
Jones Head office and collated relevant documents and incorporated them into delivery and
assessment. Incorporating the existing McDonald Jones systems, processes, forms etc provided
the participants the opportunity to see how specific topics where applied practically in the
workforce and more importantly within McDonald Jones.
- LEGO Serious Play was used as a training and engagement tool for the unit on Continuous
improvement. See comments below:
“It was truly a great experience and would highly recommend it to anyone; I think if you didn’t
get something from the day, then you must have been in a different room”
“I would have to say out of all the training days/seminars I have had over the years, this was
the most eye opening experience”
McDonald Jones homes has taken advantage of the existing workers traineeship funding under the
Australian Apprenticeship Scheme and is receiving up to $36,000 in federal funding for existing
workers traineeships.
The success and business changes demonstrated in the workplace by the attendees of the FLM program
has prompted McDonald Jones to commence a second program in 2011.
All of the comments received by McDonald Jones Homes from the participants of the Front Line
Management Program have been positive and they have found this experience challenging, rewarding
and worthwhile.
www.mcdonaldjoneshomes.com.au
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UGM Engineers P/L
Bill Johnson
"The dedicated Frontline Management program has had a substantial effect on our team leaders, our management team
really has developed new skills and a greater awareness of what is required as a leader in business.
Thanks Forsythes we will continue to work with you."
www.ugm.com.au
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Integra Coal
Rod Whitaker - Training Advisor - Integra Underground
Integra underground mine recently underwent an Order 34 audit which identified the
Training and Competence for Supervisors in Non Technical Skills, the type of Supervisor
training we are engaging our team members in to meet Industry best practice.
The audit was conducted on principles endorsed by the ISO 9000 series Quality Audit Process.
The outcome of Order 34 is to focus on the creation of an environment of safe, efficient operations.
The Department of Primary Industry who conducted the audit was most impressed with the
outcomes of Forsythes Trainings Frontline Management program that we are currently
enrolling our supervisors/managers into.
Forsythes Training has developed a Frontline Management program purposely
designed for Mining and Heavy Engineering Industries, incorporating units of competency
from the MNC04 Coal Training Package.
He could see by the evidence that the program was specifically aligned to the Mining
Industry and relevant to the participants work roles, hence benefitting not only the
participants, but our organisation as a whole.
The audit results were very positive considering all mines are being subjected to this series
of Order 34 audits. Forsythes Trainings 51,52 & G2 Mine specific courses were another
invaluable source of evidence towards our great results.
www.IntegraCoal.com.au
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Sanitarium Health Foods
Dale Williams - General Manager, Commercial
When Sanitarium Health Foods decided to upgrade their enterprise Office software from Office 2000 to Office 2007,
they approached Forsythes Training to arrange short, targeted training courses for staff across Australia.
"Forsythes Training worked with us to develop a training solution tailored to meet our needs",
says Dale Williams, Sanitarium’s General Manager Commercial. "We needed busy staff to come up to speed with the
new software in minimum time, and avoid inundating our service desk with first level support calls".
Forsythes developed two-hour familiarisation courses in Word and Excel, the most commonly used applications at Sanitarium.
The pilot was initially attended by IT support and service desk staff for feedback and assessment. The refined courses were
then offered on a rotating roster over three instalments in September 2007, Feb 2008 and May 2008, as the new Vista/Office
2007 Standard Operating Environment (SOE) was deployed across Australia and New Zealand. Participants were required to
attend at least one of the training sessions before receiving the new SOE.
Forsythes Training successfully co-ordinated and delivered training to over 450 participants at Berkeley Vale, Brisbane,
Adelaide and Melbourne. At the end of the project, a total of almost 600 Australian staff will have been trained.
"The courses were professionally run, tailored to our users’ requirements, and positively received", says Mr Williams.
"We were happy with the outcomes, and are very likely to work with Forsythes on similar programs in the future".
www.Sanitarium.com.au
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Austar Coalmine
Steven Chandler - Production Superintendent
"Austar decided as part of our OH&S regulations that all employees supervising a team of
people were required to hold the Certificate IV in Business Frontline Management. Last year 38
out of 40 enrolled employees graduated with their Certificate IV in Frontline Management from
Forsythes Training. We have another 18 employees enrolled in the program so far in 2008 with
another group ready to commence when the existing group graduate.
We believe the program has been extremely beneficial for our staff and has encouraged team work
and a significant change in the attitudes and performance of team leaders. The course has also
enabled further career advancements for many graduates.
To minimise workflow interruptions, Forsythes worked closely with us to fit in with our needs,
employees shifts, and modules were modified to suit our specific workplace environment. We
found the course facilitators extremely professional and thorough."
www.AustarCoalmine.com.au
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Wesley Uniting Employment
Stephen Dooker - Resources Manager
"We sponsored two groups for Certificate IV in Business Frontline Management in two separate
areas within NSW. Forsythes Training went above and beyond our expectations, with a very high commitment
to quality, flexibility and service, whilst providing our participants an early completion option
in under 9 months, normally a 24 month course.
Our participants have now all moved into various types of management positions enabling them to
directly utilise the skills gained with positives outcomes on all levels.
One of the groups submitted a proposal on 'improvement in systems' which has been readily accepted
and will be trialled and utilised within the organisation. This sits very much in line with our
current needs to drive performance and also our future business needs.
Another participant, Jodie, has been nominated for the 2008 Trainee of the Year. Jodie commented that
the Forsythes trainer allowed her to feel comfortable to participate in class room discussions and has
given her the confidence to take the training back to the workplace and question issues she would normally
have backed away from. Jodie challenges herself to continually improve."
www.WesleyMission.org.au/centres/employ
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Xstrata Coal NSW
Paul Hagarty
May 2010
Xstrata Coal NSW Customised SharePoint 2007 Training Program
Xstrata Coal NSW (XCN) engaged Forsythes Training to design and develop a customised Xstrata SharePoint
2007 training program for all Xstrata Coal NSW operated sites.
The purpose of SharePoint is to publish and document control workplace documents for employees to access
via an intranet network. The training program was designed to ensure that XCN staff know to manage
documents in a SharePoint environment.
XCN's IT department developed an internal SharePoint test site, in liaison with Forsythes Training's Technical
Trainer David Cobbin who assisted in designing the original specification of the site.
Forsythes Trainings Applications Trainer Wayne Robinson developed the courseware to be utilised throughout the training program.
Forsythes Training incorporated into the program the following principles through discussion with Paul Hagarty, HSEC Systems Manager - XCN:
- Overview on the SharePoint product
- What the XCN SharePoint program is to be used for
- Why the training program has been developed
Forsythes Training developed a manual for end-users covering the following concepts, using XCN's SharePoint site as an
example throughout the course and utilising XCN's SharePoint test site screen shots:
- Getting Started with SharePoint
- Introduction to lists and Libraries
- Document Management
- Using Workflow
After an initial pilot training session and skills gap analysis conducted by XCN, a further 6 training sessions
were rolled out to key XCN staff.
www.xstratacoal.com
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